How to order and change your order

1. Choose your items, select the required colour or variant and quantity, then add them to your cart.
2. Open Shopping cart. Check the items, variants and quantities. Use + / − to adjust quantities and the cross to remove an item.
3. You can add an optional extra service from the offers shown in your cart. Its price is displayed with the offer and added to your order if you choose it.
4. Have a discount code or gift voucher? Apply it in this first step using the instructions below.
5. Check the subtotal and click Continue.

In the first cart step, scroll down past the optional services and delivery information to Extras and discounts.

1. Enter the code exactly as you received it in Insert discount coupon. Gift voucher codes go in the same field.
2. Click Add. Typing the code alone does not apply it.
3. Check that the discount or voucher value appears in your order summary before continuing.

If your code does not work, check its spelling, expiry date and conditions. Contact us before placing your order if you need help.

1. Under Basic order information, check Delivery country and Payment currency. Available options and VAT-inclusive prices depend on your delivery country.
2. Choose a delivery method. For pick-up delivery, click Select a pick-up point and choose your location where this selection is available.
3. Choose one of the payment methods available for your order.
4. Check shipping, any payment fee and Total price to pay in Order summary.
5. Click Continue.

See Shipping and payment for details. The options available for your order are always shown at checkout. If your selected service requires a locker number in the order note, follow the instructions on the shipping page.

On your first visit, prices may initially include Czech VAT. For consumer deliveries within the EU VAT territory, we use OSS and charge the VAT rate applicable to the delivery country. Selecting your country may therefore change the VAT-inclusive product price. This replaces Czech VAT; it is not an extra fee. Check the final prices in the order summary before ordering.

OSS applies to consumer sales within the EU VAT territory. For non-EU countries and special territories, different import and tax rules apply; see Shipping and payment.

1. If you have a customer account, you can sign in using the account login link.
2. Enter your name, email address and phone number. Double-check your email: we send your confirmation and order updates there. Your phone number is also used for delivery.
3. Enter your billing address and a different delivery address if needed. If buying as a business, select the business-purchase option and fill in the company details.
4. Add an order note if you need to tell us anything, including any locker information required for your delivery service.
5. Review your details, delivery method and final total. Read the terms and conditions and privacy information.
6. Place the order using the final order button, which indicates an obligation to pay. This submits a binding order.

We will email you a confirmation and updates on preparation and handover to the carrier, including tracking information. Keep the confirmation: replying to it is the easiest way to request a change.