Care and a personal touch
Personal care goes into every order
From choosing materials to the last strip of packing tape, I want your parcel to bring you supplies you will enjoy using and look forward to creating with.
Kreativní PROSTOR is more than a list of products to me. It is a selection of things I know, work I enjoy, and personal responsibility for every order I prepare for you.
What goes into your order
Materials I believe in
I choose quality materials and accessories that have been tried and tested. I handle the products myself, so I can also help you choose supplies for a particular project.
Small details matter
As I prepare your order, I visually check the goods for visible damage, cracks in wooden rings, and the condition of clasps and other accessories. I do not want an overlooked detail to spoil your enjoyment of creating.
Protected for the journey
I arrange and protect the contents according to what you order. Fragile items receive particular attention, as do combinations of products that could damage one another during transport.
Prompt dispatch and thoughtful carrier choices
I prepare and dispatch orders as soon as stock availability and day-to-day operations allow. Reliability also matters when choosing carriers, helping reduce the risk of mistakes and lost parcels.
In a hurry? Express order processing is also available under the conditions of that service. Express order processing
Need a larger quantity?
Not enough pieces in stock for your project? Get in touch. I will be happy to check whether I can source the quantity you need and discuss the options and estimated timing with you.
You help the range grow
Is there something missing that would complement the current range? Let me know. Your suggestions inspire me to look for materials and accessories that work well together.
The same colour name may not mean exactly the same shade
Recycled cotton cords can vary slightly in shade between production batches. With Bobbiny, for example, the shade is created by blending already coloured recycled fibres, without additional dyeing. Small differences between batches are therefore part of the nature of this material.
For a single project, however, you need shades that work together. When you order several pieces of the same cord, I also compare their shades while preparing your parcel. If I notice a visible difference, I discuss it with you before dispatch.
For a larger project, I recommend ordering the full quantity at once. The same batch may no longer be available if you order more later.
Need to fine-tune something? Get in touch.
I will be happy to discuss materials, quantities and suitable accessories with you. If you remember something after placing your order, contact me as soon as possible — before the parcel is handed to the carrier, we can check whether a change is still possible.
Questions you may have
Is personal care a paid service?
No. Product selection, visual checks, careful packing and personal communication are part of my everyday work for every customer. Any tip is entirely optional and has no effect on the care your order receives. Express order processing is a separate optional service with its own conditions and price.
Can I ask for advice before ordering?
Of course. Tell me what you plan to make and what you need help with. We can discuss materials, shades and accessories together. Get in touch with Michaela
What if I need more than the quantity in stock?
Ideally, contact me before ordering. I will check supplier availability, sourcing options and estimated timing. For cords intended for one project, we can also discuss matching shades.
What if there is a problem despite the checks?
A visual check helps identify visible faults, but it cannot detect everything. If something is wrong or your goods are damaged in transit, please get in touch so we can work out the next steps together. Returns and complaints
Your happiness with your order is the loveliest thank-you
If you would also like to show your appreciation with a small tip, you are welcome to do so. It is a kind and entirely optional thank-you. Every order receives the same care, whether you choose to leave a tip or not.
Leave an optional tip